Hotels and casinos are often large public spaces with different areas inside and out. Owners are looking to balance the desire to provide a warm and welcoming experience for guests, with the need to ensure a safe and secure environment for the public and staff. Using Artificial Intelligence and Machine Learning techniques, the iCetana solution learns and filters out routine motion, showing only anomalous or unusual behaviour allowing operators to focus on events that matter and respond in real-time to both precursor activities and incidents.
Increasingly staff, customers and patrons are also concerned about the privacy and potential misuse of surveillance data. The iCetana solution uses the underlying pixel and motionflow of every scene meaning that personal characteristics such as race, gender, or ethnicity play no part in the underlying analysis.
iCetana allows operators to be alerted to potential issues in real-time helping mitigate potential physical and reputational risks to the institution. The solution has been implemented at over 35 sites on four continents, helping clients harness the rich data streams from their existing security networks and turning that data into improved situational awareness and deeper operational insights.
Key Challenges in Hotel and Casino Environments
|Lack of monitoring due to budget constraints / lack of staff||Critical events are missed|
Lack of response results in cameras being ignored, magnifying the number of security incidents
|Security team has too many cameras to look at||Critical events are missed|
Operators can be overloaded and therefore be unable to work effectively
|Large area to manage security, with possibility of events occurring anywhere||Lack of situational awareness can lead to slow security responses.|
|Cameras in controlled areas are triggered by routine events (birds etc.)||Cameras end up being ignored|
Critical events may end up being missed
Attention is diverted away from important events
|Too much video to review historical footage||Productivity impact as staff must be taken off other work to search through footage (time consuming and costly). In a regulated industry with a number of security events, this may be a regular and costly occurrence.|
|Lack of situational awareness, despite extensive camera networks||Unable to deploy security staff to problem spots in time.|
|Cameras may be obscured or tampered with||Loss of record of area of surveillance Precursor indication of potential event|
iCetana Use Cases
|TYPE OF ACITIVTY||IMPACT|
|Violence and aggressive behaviour||Attacks and fights may result in personal injury and staff turnover, or civil liability. A reputation as an unsafe or abusive environment drives away customers.|
|Terrorism and active shooters||Terrorism and active shooters can cause loss of life and injury as well as massive impacts to reputation.|
|Vandalism||Damage to property and clean-up and rectification costs. This detracts from the appearance of the facility and perceptions of reputation.|
|Health, Safety and Environment issues||As well as the human cost of injury from trips, slips and falls, there is also a financial cost from lost time, insurance surcharges and legal costs and penalties.|
|Unauthorised access||Unauthorised access may be a precursor to vandalism, terrorism or theft.|
|Medical issues||When a medical issue occurs, survival depends on awareness and fast response. Without situational awareness, someone can have a medical emergency and no-one would know.|
|Theft||Hotels and casinos have very substantial cash holdings that must be protected from burglary and hold ups. Theft from customers is a public relations disaster.|
|Camera tampering or camera obscured||Loss of footage.|
Potential precursor to event such as theft or sabotage.