A recent spike in commercial burglaries and vandalism has been seen as a result of rising unemployment rates and businesses becoming easy targets during forced COVID-19 closures.
This has lead to an increased demand for guarding services, who patrol and monitor commercial and residential properties against fire, theft, vandalism and illegal activity. To keep up with demand, many guarding services companies have worked with their clients to expand their camera networks and increasing the number of camera feeds into their centralised security operations centres.
The rapid increase in the number of monitored video feeds has lead to operators being overwhelmed and critical events being missed.
We believe one important solution lies with combining security guards and AI-powered video analytics - we call our approach ‘motion intelligence’. When motion detection meets AI and is combined with the human intelligence of operators, the security efficiencies and response time improvements are extremely positive.
Using the icetana solution allows operators to be alerted to potential issues in real-time helping mitigate potential physical and reputational risks that may present themselves to both you and your clients.
Key Challenges in Guarding Services
|Lack of monitoring due to budget constraints / lack of staff||Critical events are missed. Lack of response results in cameras being ignored, magnifying the number of security incidents.|
|Security team has too many cameras to look at||Operators can be overloaded and therefore be unable to monitor client sites effectively. Studies have shown that “After 12 minutes of continuous video monitoring an operator will often miss up to 45% of screen activity, after 22 minutes of viewing, up to 95% is overlooked.“ Ainsworth, Buyer Beware, in Security Oz, vol. 19, pp. 18-26, (2002).|
|Large area to manage security, with possibility of events occurring anywhere||Guarding services have a number of sites to monitor and patrol. Stretching resources leads to slower response times and missed events, which can result in reputational damage for both you and your clients.|
|Too much video to review historical footage||A major problem with traditional video surveillance is that review of video is too time consuming and the bulk of video is stored for review and not used for active monitoring. Staff must be taken off other work to search through footage (time consuming and costly).|
|Lack of situational awareness, despite extensive camera networks||Unable to deploy security staff to problem spots in time.|
Benefits for Guarding Services
|Reduction in guarding costs||Through analysing video streams, mapping pixel movement into datasets and using proprietary algorithms to analyse these data sets, icetana is able to create a model of normal movement, with only unusual events triggering an alert which is immediately displayed to control room staff. This enables the reduction of massive volumes of real-time video footage to the top 2% which means security guards only need to focus on what matters and ensures the hours worked are more productive. operators/guards only need to only focus on what matters. Leading to a more efficient work environment.|
|Increase in response speed||icetana’s ability to process and provide footage to operators in real-time enables precursor event identification with specific use-case rules which is unlike other video analytics companies. To put it simply, it enables security teams to respond to an event before the alarm goes off.|
|Reduced onsite risk||Camera’s don’t catch COVID and your (or your client’s) surveillance network can operate like a wide ranging series of guarding stations if the footage you see in the control room is relevant and timely. Reducing guards in the field reduces the risk of infection and cameras can not only supplant but also replace some of that in-field commitment.|
|Improved monitoring performance||Operator fatigue is greatly minimised with icetana, as it removes over 97% of the video stream by filtering routine and repetitive motion and only displaying outlier events to control room staff. icetana uses a black-screen reporting system to draw operator attention to events of interest with less than 3% of surveilled time reported (compared to over 60% with movement detection). Reduced network bandwidth costs is another benefit of icetana, as the server is hosted locally on the site, with only the anomalies sent to a physically distant monitored control room.|
|Data based on motion intelligence||Events are identified based on unusal movement patterns within that environment. icetana does not take into account race, gender and physical appearance which can reduce the possibilty of security operators responding to events based on personal bias.|