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Financial institutions


It is a challenge for Financial institutions to maintain full situational awareness over the geographically diverse nature of their environment- offices, branches and ATMs.  Using Artificial Intelligence and Machine Learning techniques, the icetana solution learns and filters out routine motion, showing only anomalous or unusual behaviour allowing operators to focus on events that matter and respond in real-time to both precursor activities and incidents.

Staff and customers are increasingly concerned about the privacy and potential misuse of surveillance data. The icetana solution uses the underlying pixel and motionflow of every scene meaning that personal characteristics such as race, gender, or ethnicity play no part in the underlying analysis.

icetana allows operators to be alerted to potential issues in real-time helping mitigate potential physical and reputational risks to the institution. The solution has been implemented at over 35 sites on four continents, helping clients harness the rich data streams from their existing security networks and turning that data into improved situational awareness and deeper operational insights.

Key Challenges in a Financial Environment

Lack of monitoring due to budget constraints / lack of staffCritical events are missed
Lack of response results in cameras being ignored, magnifying the number of security incidents
Security team has too many cameras to look atCritical events are missed
Operators can be overloaded and therefore be unable to work effectively
Large area to manage security, with possibility of events occurring anywhereFinancial institutions have branches, offices, IT centres and ATM networks, which are challenge to monitor.
Lack of situational awareness can lead to slow security responses.
Cameras in controlled areas are triggered by routine events (birds etc.)Cameras end up being ignored
Critical events may end up being missed
Attention is diverted away from important events
Too much video to review historical footageProductivity impact as staff must be taken off other work to search through footage (time consuming and costly). In a regulated industry with a number of security events, this may be a regular and costly occurrence.
Lack of situational awareness, despite extensive camera networksUnable to deploy security staff to problem spots in time.
Cameras may be obscured or tampered withLoss of record of area of surveillance
Precursor indication of potential event

icetana Use Cases

Violence and aggressive behaviourAttacks on staff by disgruntled customers may result in personal injury and staff turnover, or civil liability.
Vandalism / graffitiDamage to property, including ATMs and clean-up and rectification costs. This detracts from the appearance of the facility and perceptions of reputation.
Health, Safety and Environment issuesAs well as the human cost of injury from trips, slips and falls, there is also a financial cost from lost time, insurance surcharges and legal costs and penalties.
Unauthorised accessUnauthorised access may be a precursor to vandalism, terrorism or theft.
Medical issuesWhen a medical issue occurs, survival depends on awareness and fast response. Without situational awareness, someone can have a medical emergency and no-one would know.
TheftFinancial institutions must be protected from burglary and hold ups.
Camera tampering or camera obscuredLoss of footage. Potential precursor to event such as theft or sabotage.

icetana Benefits

Improved utilisation of security personnel by allowing them to see events as they occur.

This is an efficiency benefit from adding icetana to your installation. For example, if there are 256 cameras and operators can only see 16 at any one time, and they cycle through, even if operators are 100% efficient, the chances are that a number of critical events will never be seen. Whilst it is tangible (can be measured), it does not result in a direct cost reduction

Reduced risks of damage to reputation.

Improved public safety

Identification of precursor events, allowing for timely intervention before situations escalate.

Learns and adapts automatically using patented technology - no rules to setup or maintain

Rapid review of historical video- 24 hours in 30 minutes

Easy integration with existing Milestone, Genetec or other video management systems

Reduced potential process breaches - this may reduce near misses, or help maintain your quality reputation.

Increased perception of security - for example, this may help to keep staff feeling safe at work.

Scales to suit size of video surveillance operation

Includes LiveWall - shows only events that need further investigation (1% of total video), reducing operator fatigue and missed events

Reporting system that allows thetagging of anomalies and the easy extraction of reports

Minimises server costs - supports up to 300 cameras per 1 RU server (density depends on camera resolution and frame rate)